Refund policy

Return and Refund Policy

Last updated: August 25, 2026

Aluglobus Aluminum Systems accepts eligible returns requested within 30 days after delivery.

Return Eligibility

To qualify for a return, the product must be:

  • Unused and uninstalled

  • Uncut, undrilled, and unmodified

  • In its original condition and packaging

  • Suitable for resale

  • Accompanied by the receipt or proof of purchase

Products showing signs of installation, use, damage, modification, improper storage, or improper handling are not eligible for return.

Return authorization does not guarantee a refund. All returned products must be received and inspected before a refund is approved.

Starting a Return

Before returning any product, contact us at office@aluglobusfence.com or call (888) 876-3006.

Please include:

  • Your name and order number

  • The products you want to return

  • The reason for the return

  • Photographs of the products and packaging when requested

If the return is approved, we will provide return instructions and the correct return location. Do not ship or deliver products to an Aluglobus showroom, warehouse, or partner location without written authorization. Unauthorized returns may be refused.

Custom and Non-Returnable Products

The following products are final sale and cannot be returned or exchanged unless they arrive defective, damaged, or different from what was ordered:

  • Custom-fabricated products

  • Products cut or modified to customer-provided measurements

  • Custom sizes, configurations, colors, finishes, or powder coatings

  • Made-to-order and special-order products

  • Products that have been drilled, assembled, installed, altered, or used

  • Products damaged after delivery or stored improperly

  • Clearance products and products marked “Final Sale”

  • Products without their original packaging

  • Shipping, freight, delivery, and handling charges

Please confirm all dimensions, quantities, colors, finishes, specifications, and site requirements before approving a custom or made-to-order purchase.

Return Shipping and Freight

Customers are responsible for approved return shipping, freight, packaging, insurance, and handling costs unless Aluglobus Aluminum Systems confirms that the product was defective, damaged in transit, or different from what was ordered.

Original shipping, freight, delivery, and handling charges are non-refundable unless the return resulted from an error by Aluglobus Aluminum Systems.

Long, oversized, or heavy aluminum components may require coordinated freight transportation. Return shipments sent without authorization or through an unapproved carrier may be refused.

Damaged, Defective, or Incorrect Products

Inspect all products and packaging immediately upon delivery.

For freight deliveries, visible damage should be documented on the carrier’s delivery receipt or bill of lading before signing. Take clear photographs of:

  • The damaged packaging

  • The damaged product

  • Shipping labels

  • The complete shipment

  • The delivery receipt or bill of lading

Contact us immediately at office@aluglobusfence.com if a product arrives damaged, defective, incomplete, or different from what was ordered. Keep all products and packaging until we provide further instructions.

We will review the information and determine the appropriate resolution, which may include replacement parts, product replacement, repair, store credit, or a refund.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Standard-stock orders may be changed or canceled only before they have been processed or shipped.

Custom, fabricated, cut-to-size, custom-finished, or made-to-order products cannot be changed or canceled after material preparation, fabrication, cutting, finishing, or production has started.

Exchanges

Contact us before requesting an exchange. If approved, the original product must be returned and inspected before the replacement order is processed.

Customers are responsible for applicable price differences and shipping or freight costs unless the exchange is required because of an error by Aluglobus Aluminum Systems.

Refunds

We will notify you after the returned products have been received and inspected.

If approved, the eligible refund will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at office@aluglobusfence.com.

Contact Information

Aluglobus Aluminum Systems
Phone: (888) 876-3006
Email: office@aluglobusfence.com